At Neuron Spire Core Co., Ltd., we are committed to delivering rigorous, professional analytical consulting. Because our engagements involve reserved senior analyst capacity and bespoke financial modeling, this policy sets out the conditions under which cancellations, rescheduling, and fee adjustments are handled.
1. Engagement Deposit & Pre-Commencement Cancellation
- Initial Engagement Deposit: To confirm an audit sprint date and reserve senior analytical capacity, clients provide a 50% advance deposit upon contract execution.
- Full Refund Window: If a client cancels an engagement in writing at least 5 business days prior to the scheduled kickoff date (and before any client transaction data has been ingested and processed), the full 50% deposit will be refunded, less any bank wire transaction fees.
- Late Cancellation (Under 5 Business Days): If a client cancels within 5 business days of scheduled commencement, 50% of the deposit is retained as a reservation fee, and the remainder is refunded.
2. Work Already Commenced & In-Progress Engagements
Once the audit kickoff occurs and data ingestion/sanitization has begun:
- Work Performed to Date: Billed hours, completed data processing cycles, and delivered intermediate reconciliation work are non-refundable.
- Partial Refund for Premature Termination: If either party terminates an engagement for mutual convenience prior to the delivery of the final executive report, the client will be billed only for the documented hours completed up to that point. Any unearned portion of the deposit will be promptly refunded within 10 business days.
- Delivered Deliverables: Once the final executive audit report, financial spreadsheet models, or strategic roadmaps have been delivered to the client, the final engagement fee is fully earned and non-refundable.
3. Advisory Retainers & Ongoing Consulting
- Monthly Retainers: Monthly advisory retainer fees are billed in advance for each 30-day period.
- Retainer Cancellation Notice: Clients may terminate a monthly retainer by providing at least 14 calendar days’ written notice prior to the start of the next billing cycle. Fees for the current active billing period are non-refundable.
4. Rescheduling Scoping & Executive Briefing Sessions
- Scoping Calls & Progress Reviews: Clients may reschedule milestone briefing sessions or scoping consultations at no charge by notifying our team at least 24 hours in advance.
- No-Show Policy: If a client fails to attend a scheduled executive briefing session without prior notice, we will offer up to two alternative rescheduling slots within 7 business days before the final report is transmitted in written PDF format.
5. Refund Request Procedure & Processing Timeline
To submit a formal cancellation or refund request:
- Send an email to info@neuronspirecore.click with the subject line
Refund / Cancellation Request: [Company Name / SOW Reference]. - Detail the grounds for your cancellation or adjustment request.
- Our managing partner will review the request against the relevant Statement of Work within 3 business days.
- Approved refunds will be processed via international electronic bank wire transfer to the client’s original corporate bank account within 5 to 10 business days.
6. Contact for Commercial Queries
For questions regarding engagement contracts, invoicing, or this refund policy, please contact our Bangkok practice:
Neuron Spire Core Co., Ltd.
Office 9, 45 Placeholder Avenue, Bangkok 00000, Thailand
Telephone: +66 2 000 6520
Direct Email: info@neuronspirecore.click